Hub Of Tech Gear.com

Hub of Tech Gear Refund and Returns Policy

Thank you for choosing Hub of Tech Gear. We are committed to ensuring your satisfaction with every purchase. This policy details our returns and refunds process, aligned with Australian Consumer Law (ACL) and applicable international regulations.

Returns & Exchanges Guidelines

  • Time Frame: Items can be returned or exchanged within 30 days of receipt.
  • Condition: Returned items must be unused, in their original condition, and with all tags attached.
  • Proof of Purchase: A receipt or order confirmation email is required for all returns and exchanges.
  • Exclusions: Certain goods are not eligible for return, including:
    • Perishable items
    • Custom-made products
    • Sale items
    • Intimate or sanitary goods
    • Hazardous materials
    • Flammable liquids or gases
    • Gift cards
    • Downloadable software
    • Some health and personal care items

Additional Exclusions for Australia:

  • Damage caused by the customer
  • Opened or used items with obvious defects upon opening

Return Process

  1. Initiation: Contact us at helpdesk@huboftechgear.com or through our chatbot to start the return process. You will receive a Return Merchandise Authorization (RMA) number and instructions.
  2. Packaging: Securely pack your item in its original packaging, if possible.
  3. Shipping:
    • The customer covers return shipping costs, except in cases of faulty or incorrectly described items, where we will cover the costs (Australia and New Zealand only).
    • International customers should check local customs for any potential duties or taxes. We are not responsible for these fees.
  4. Return Address: Ship the item to the provided address with the RMA label. Use a trackable shipping method for your protection.

Refunds

  • Upon receiving and inspecting your item, we will inform you of the refund decision.
  • Approved refunds are processed to the original payment method within 45 business days.
  • Note: Refund processing times may vary by payment provider.

Partial Refunds: Issued for items not in original condition, damaged, or missing parts not due to our error, or items returned beyond the 30-day window.

Late or Missing Refunds:

  • Check your bank account again, then contact your credit card company and bank. It may take some time before your refund is officially posted.
  • If after this you have not received your refund, please contact us at helpdesk@huboftechgear.com.

Sale Items: Only regular-priced items may be refunded. Sale items are final sale.

Exchanges: We replace items if they are defective or damaged. For exchanges, email helpdesk@huboftechgear.com.

Australian Consumer Law (ACL): We adhere to ACL provisions for faulty, incorrectly described, or unsafe goods, offering appropriate remedies.

International Regulations: We comply with international consumer rights and cross-border trade regulations, which may vary by location.

Customer Service

For inquiries regarding our Refund and Returns Policy, please contact us at helpdesk@huboftechgear.com. Your satisfaction is our priority, and we are here to assist with any concerns.

By making a purchase on huboftechgear.com, you agree to this Refund and Returns Policy.