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We’re here to help you with any questions or concerns about our products and services
Our Commitment to You
At Hub of Tech Gear, we’re committed to providing exceptional customer service. We understand that your satisfaction is paramount, and we strive to make your shopping experience as seamless and enjoyable as possible. Our dedicated support team is ready to assist you with any questions, concerns, or issues you may have.
Contact Us
Email Support
For general inquiries:
info@huboftechgear.com
For order support:
orders@huboftechgear.com
For technical support:
support@huboftechgear.com
Phone Support
Customer Service:
1300 487 842
Hours of Operation:
Monday – Friday: 9am – 6pm
Saturday: 10am – 4pm
Sunday: Closed
Shipping Information
We offer several shipping options to meet your needs:
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | $8.95 |
| Express Shipping | 2-3 business days | $14.95 |
| Next Day Delivery | Next business day | $24.95 |
| Free Shipping | 5-7 business days | Free on orders over $100 |
Please note that delivery times are estimates and may vary depending on your location and other factors.
Returns & Refunds
We want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, you can return it within 30 days of delivery for a full refund or exchange.
Return Process:
- Contact our customer service team to initiate your return
- Pack the item(s) securely in their original packaging if possible
- Include your order number and reason for return
- Ship the package to the address provided by our customer service team
- Once we receive and inspect your return, we’ll process your refund or exchange
Please note that certain items may not be eligible for return, such as personalized products or items that have been used or damaged after delivery.
Contact Form
Have a question or need assistance? Fill out the form below and we’ll get back to you as soon as possible.
Frequently Asked Questions
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this number to track your package on our website or directly through the carrier’s website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer Buy Now, Pay Later options through Afterpay and Zip.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary depending on the destination. You can see the shipping options available to your location during checkout.
What is your warranty policy?
Most of our products come with a manufacturer’s warranty. The warranty period varies by product and is specified on each product page. For warranty claims, please contact our customer service team with your order details and a description of the issue.
How do I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible. We process orders quickly, so we cannot guarantee that changes can be made once an order is placed. If your order has already shipped, you’ll need to follow our return process.
